baton vpn
help
center
Instructions for each platform, answers about payment, and support contact.
installation
step by step
- Install Baton VPNDownload the APK on the apps page. If Android asks, allow installation from the browser.
- Sign in to your accountTap “Sign in with Telegram” and confirm in the bot, or sign in by email.
- ConnectChoose a location and tap “Connect”. Allow the VPN connection to be created.
- Install HappDownload Happ from the App Store.
- Add a subscriptionIn the dashboard or Telegram, open “My keys” → “Connect device” → iOS → “Add to Happ”.
- Turn on VPNIn Happ, tap the connect button and allow adding the VPN configuration.
- Install Baton VPNDownload the DMG for your processor on the apps page and drag Baton VPN to “Applications”. Experienced users can install the app with a Terminal command — it’s described there as well.
- First launchIf macOS won’t let you open the app: “System Settings” → “Privacy & Security” → “Open Anyway”. Then sign in with Telegram or by email.
- ConnectClick “Connect”. On first connection, macOS may ask for your password to set up the proxy.
- Install Baton VPNDownload the Windows installer from the apps page and run it. Administrator rights are not required.
- First launchIf Windows shows "Windows protected your PC", click "More info" → "Run anyway". Then sign in via Telegram or email.
- ConnectChoose a location and click "Connect". Baton VPN will enable the Windows system proxy; when you disconnect, it will restore a direct connection.
if the vpn
won't connect
Contact support We accept requests 24/7 in Telegram and at support@batonvpn.app. We respond in the order received.
- Check your internetMake sure the internet works without VPN.
- Check your subscriptionOpen your dashboard: the subscription must be active, and you need a free device slot.
- Refresh the server listIn Baton VPN or Happ, refresh your subscription — the server list will reload.
- Change locationSome networks restrict certain servers. Try another country.
- Contact usIf the problem persists, send support your device model, OS version, client name, and the error text.
If your key has been exposed to others, reissue it in the dashboard under “My keys” and add it to your devices again.
payment
and renewal
Contactsupport
Where to start?+
Open the Baton VPN bot in Telegram and activate the trial. Then install the app, sign in to your account or add a key, and tap “Connect”.
Does Baton VPN work in Russia?+
Yes, on home and mobile internet. The status of each location is shown on the status page. The connection is encrypted, and we do not store browsing history.
Does Telegram need to be open?+
No. You use Telegram to manage your subscription and receive keys, while the connection itself works in the app on your phone or computer.
What is a key?+
A personal link to your subscription: the app uses it to connect to the servers. The key is available in your account and in Telegram. Do not share it with others — it can be used to access your subscription.
How many devices are included in the subscription?+
From 1 to 10 — you choose the number at checkout. A slot is taken when the app first loads the subscription. In your account, you can disconnect an extra device and free up a slot.
Can I buy additional devices?+
Yes. In the “Subscription” section, tap “Add devices”. The additional charge is calculated for the remaining days and shown before payment.
How to renew a subscription?+
In the “Subscription” section, choose the term and payment method: SBP, card, cryptocurrency, or Telegram Stars. New days will be added to the current term. There is no auto-renewal — nothing is charged without your action.
What happens after the trial?+
The trial lasts 3 days on one device. After that, the VPN will stop connecting — no card is needed and nothing is charged. To continue, choose a plan in Telegram or your account.
I paid, but there is no subscription. What should I do?+
Refresh the “Subscription” section: some payments are not confirmed immediately. If the status has not changed, send support the date, amount, and payment number. You do not need to send card details or codes.
Do you store browsing history?+
No. We do not record websites, DNS queries, or traffic contents. See the privacy policy for details.